Check Deposit Details Carefully Before Depositing
Thank you for choosing GRVT Exchange! To ensure your deposits are processed smoothly and without delays, please read and adhere to the following guidelines:
Supported Deposit Details
Token: USDT
Network: Arbitrum
We currently only accept USDT deposits via the Arbitrum network. Deposits made via other networks or with unsupported tokens may not be recoverable.
What Happens If an Incorrect Deposit Is Made?
Irrecoverable Deposits: Deposits made via unsupported networks or with other tokens are often not recoverable. Please double-check your deposit details before initiating any transactions.
Manual Recovery Process (if applicable): In certain cases, we may be able to recover your deposit manually. However, please note the following:
The recovery process is extremely time-consuming and can take up to 18 working days.
A fee of 20 USDT will be charged to cover the cost of broadcasting the recovery transaction to the network.
We are only able to recover ERC20 assets from a set of EVM chains, with the exception of native ETH token. Supporting native ETH token will take longer.
Ethereum
BNB
Arbitrum
Optimism
Base
Polygon
How to Avoid Deposit Issues
Double-check the token and network: Ensure you are depositing USDT via the Arbitrum network.
Verify wallet addresses: Copy and paste the correct deposit address from your GRVT account to avoid errors.
Wallet Address: Do not deposit to your GRVT Funding Wallet address. Recovery takes up to 3 months.
Confirm transaction details: Before sending, ensure all details align with GRVT’s supported deposit requirements.
Need Assistance?
If you have any questions or need help with your deposit, please contact our Customer Support Team via [email protected]. We’re here to assist you!
By following these guidelines, you’ll ensure a seamless deposit experience with GRVT Exchange. Thank you for your cooperation!