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Troubleshooting: Onramper

How to solve issues or get support regarding our Onramper (i.e. Deposit with Fiat) integration.

Updated over 2 weeks ago

Credit Card or Payment Method Issues

If you experience payment issues (credit card, bank transfer, etc.), please contact your onramp’s support—GRVT doesn’t have access to this info. For help, check the Onramper Docs.

Deposits in-Transit and Deposit History

After your onramp confirms that your USDT has been released, your deposit is on its way to GRVT. You’ll get a notification when it finalizes, and you can view deposits under the Deposit History section, Arbitrum tab ( https://grvt.io/exchange/account/history/transfer?by=xy-proxy&tab=deposit ) of our app.

Support

Chat with us using the support bubble on this page or email [email protected].

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