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How do I troubleshoot "Incorrect Code" error for my two-factor authentication (2FA)?
How do I troubleshoot "Incorrect Code" error for my two-factor authentication (2FA)?
Updated this week

The most common cause for "Incorrect Code" errors is that the time on your device is not synced correctly. To make sure that you have the correct time in your Google Authenticator app, follow the instructions for your operating system below.

On Android

  1. Go to the Main Menu on the Google Authenticator app

  2. Select Settings

  3. Select Time correction for codes

  4. Select Sync now

On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in.

On iOS (Apple iPhone)

  1. Go to the Settings this will be your phone’s system settings, not the Authenticator app settings.

  2. Select General

  3. Select Date & Time

  4. Enable Set Automatically

  5. If it’s already enabled, disable it, wait a few seconds and re-enable

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