Why certain crypto wallets may be restricted
At GRVT, we are committed to providing a secure and compliant platform for users worldwide. To support this goal, we work closely with trusted compliance partners to monitor and review crypto wallets. This process helps us identify wallets and transactions potentially associated with restricted activities or entities under global regulatory standards, such as sanctions, crime and other high-risk activities flagged by international bodies.
Understanding restrictions
In some cases, restrictions are applied because a wallet’s transaction history contains links—even if minimal—to addresses associated with restricted or high-risk activities. Often, users are unaware of these associations, as transactions can pass through various intermediaries before reaching our platform. However, to maintain regulatory alignment in accordance with our compliance policies, GRVT must restrict wallets flagged by our compliance tools.
We understand that this situation can be unexpected, especially for users who haven’t knowingly or directly interacted with restricted entities or platforms.
Compliance actions
As part of our responsibility to maintain a safe and compliant environment for all our users, we regularly review wallets and transactions. In some cases, we may request additional information or documentation to better understand the activity.
Depending on the circumstances, GRVT may take actions including, but not limited to:
Placing accounts in “close-only” or restricted mode, limiting specific activities on our platform;
Blocking specific wallets and/or accounts;
Freezing funds in accordance with our Terms of Service and applicable laws and regulations.
What you can do if you are affected
If you believe there has been an error, please reach out to our support team at [email protected]. We’re here to review each case individually and provide guidance on the best next steps.
We appreciate your understanding and patience as we work to maintain a secure and compliant environment for all users.
Thank you for your cooperation.