To ensure you can receive emails from GRVT, please follow the instructions below to verify your email settings:

1. Confirm You Are Logged Into the Correct Email Account

Ensure you are logged into the email address associated with your GRVT account. If you have multiple email accounts, double-check that you are viewing the correct one.

2. Check that the email address registered to your GRVT account is correct

To confirm your registered email address, navigate to [Settings] > [Security]. Please ensure that the email address listed is correct.

3. Inspect Your Spam Folder

If emails from GRVT are being directed to your spam folder, you can prevent this by marking them as “safe” or by whitelisting frequently-used GRVT email addresses. For more detailed instructions, please refer to this article.

4. Ensure Your Email Client or Service Provider is Functioning Properly

Verify that your email server settings are correct and that there are no conflicts caused by firewall or antivirus software that could prevent you from receiving emails.

5. Check Your Email Inbox Capacity

If your inbox is full, you will not be able to send or receive emails. Consider deleting old emails to free up space.

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