Once your identity has been verified on GRVT, your personal information is locked in for security and compliance purposes. However, we understand that circumstances may change, and you may need to update your details, such as your name or address. This guide will walk you through the process of changing your personal information after verification.
When You Might Need to Update Your Information:
Legal name change: Due to marriage, divorce, or other legal reasons.
New residential address: If you’ve moved and need to update your current address.
Steps to Change Your Personal Information
To request a change of your personal information after verification, please follow the steps below:
1. Prepare the Required Documents
To ensure a smooth and quick process, gather the following official documents based on the type of update you need to make:
For Name Changes:
Provide official documentation that proves your legal name change, such as:
Marriage certificate
Divorce decree
Government-issued name change certificate
Updated passport or government ID showing the new name
For Address Changes:
Provide a recent proof of address document, dated within the last 3 months. Accepted documents include:
Utility bill (water, gas, electricity)
Bank statement
Government-issued letter
Lease agreement
Council tax bill (if applicable)
2. Contact the Support Team
Once you have the required documents, email [email protected] with the following details:
Your full name as currently verified on your GRVT account
The specific changes you want to make (e.g., change of name, new address)
Attach clear, scanned copies or high-quality photos of the official documents that support the requested changes.
3. Review and Processing Time
After submitting your request, the GRVT support team will review your documents to ensure they meet our requirements. The review process typically takes up to 7 business days. If additional information or documentation is required, our team will reach out to you for further clarification.
4. Confirmation of Change
Once your request is approved, you will receive a confirmation email notifying you that your personal information has been successfully updated in your account.
Important Notes:
Please ensure all submitted documents are clear, legible, and contain up-to-date information.
For privacy and security reasons, GRVT cannot make any changes to your personal information without valid, supporting documentation.
If your change request is denied due to incomplete or invalid documents, our support team will guide you on the next steps.
By following these steps and providing the required documents, you can easily update your personal information and keep your GRVT account accurate and up to date. Should you have any further questions, don’t hesitate to reach out to us at [email protected].