Does GRVT monitor my transaction activity on the GRVT Platform?
Yes, at GRVT, we are committed to providing a secure and compliant platform for users worldwide. To support this goal, we work closely with trusted compliance partners to monitor and review transaction activities.This process helps us identify activity that may be inconsistent with a user's stated profile, expected account usage, or our platform policies, in line with global regulatory standards, including sanctions, financial crime, and other high-risk activities identified by international regulatory bodies.
Why is my account transaction activity being reviewed on the GRVT Platform?
If transaction activity on your account is assessed as presenting elevated risks for example, where it differs materially from your usual pattern or has no apparent commercial or investment purpose, then the activity may be temporarily placed under review to ensure compliance with global anti-money laundering, counter-terrorist financing, and sanctions requirements. This review process helps protect both our users and the integrity of the GRVT platform.
Should I be concerned if my account transaction activity is under review?
Typically, reviews may be applicable because transaction activity on a user's account contains patterns, even if minimal, associated with elevated risk indicators or behaviours of concern under our transaction monitoring framework. Often, users are unaware that their activity has triggered such indicators, as transaction monitoring assesses a range of factors including transaction size, frequency, sequence, and counterparties. However, to maintain regulatory alignment in accordance with our compliance policies, GRVT must place flagged transactions and/or account activity under review where our transaction monitoring tools identify such indicators.We understand that this situation can be unexpected, especially for users who haven't knowingly engaged in activity inconsistent with our platform policies or expected account usage.
What is an Activity Notice?
An activity notice is a formal communication from our Compliance team letting you know that recent activity on your account has been identified as inconsistent with your usual pattern, your stated account purpose, global regulatory standards, and/or GRVT's platform policies.
I received an Activity Notice. What do I need to do?
Read the notice carefully and consider whether your recent activity reflects a legitimate commercial or investment purpose consistent with your account profile and our User Agreement. You do not need to reply to an activity notice unless we have asked a specific question. If you want to provide context, for example, an explanation of an unusual transaction or trading strategy, you are welcome to do so via our contact channel below.
Is an Activity Notice a warning?
It is a notice, not a restriction or warning and you can continue to use your account. The activity notice highlights that continued activity of a similar nature may lead to further review or compliance measures. The purpose is to give you visibility into how your activity is being viewed in light of our compliance policies and the opportunity to align it with platform expectations before any further step is considered.
I received more than one Activity Notice. What does that mean?
It means that activity of the same type which is inconsistent with our User Agreement and compliance policy guidelines has continued or recurred after the first Notice. We strongly recommend reviewing your recent activity against your stated profile and contacting our support team if you would like to discuss it.
What is an Information Request?
An Information Request is a written notice from our Compliance team asking you to provide specific information about your account or recent activity. It is used where we would like to better understand the commercial or investment purpose behind certain transactions before deciding whether any further step is needed in the review process.
How long do I have to respond?
Information Requests typically allow a 14-calendar-day response window from the date of the notice. The notice you receive will state the exact deadline. If you need more time, contact support before the deadline, request an extension and we will consider reasonable requests.
What happens if I don't respond?
If we do not hear from you within the response window, we will not have the information we need to close the review. The matter may then be escalated to further compliance actions, and depending on the circumstances, restrictive measures may be considered. Responding on time and accurately is almost always the fastest way to resolve a review.
Will GRVT explain the exact reason for the review?
We aim to be as transparent as possible, but in some cases we are legally restricted from sharing specific details. This helps ensure compliance with regulatory obligations and prevents interference with investigations.
What could be the outcome of the review process?
As part of our responsibility to maintain a safe and compliant environment for all our users, we regularly review transaction activities. In some cases, we may request additional information or documentation to better understand the activity. Depending on the circumstances, GRVT may, in accordance with our User Agreement, policies and/or applicable laws and regulations, take actions which could include but are not limited to the following:Temporary suspension of account activity;
Blocking user accounts; and/or
Any other necessary action in relation to the flagged transaction activity.
How will I be contacted during the review period?
All official communications will be sent via your registered email address. Please ensure your contact details are up to date and check your inbox regularly.
What can you do if you are affected?
If you believe there has been an error, please reach out to our support team at [email protected]. We’re here to review each case individually and provide guidance on the best next steps.
We appreciate your understanding and patience as we work to maintain a secure and compliant environment for all users.
Thank you for your cooperation.
