Possible reasons for failed verification
Some possible reasons that may lead to a failed verification:
Selfie detection failed
Invalid ID (e.g. unsupported ID type, expired ID)
Unclear photo of the ID
Proof of address documents that do not meet requirements
There is an existing account with the same identity information.
Steps to take if your verification is rejected
If your verification is rejected, don't worry! You will receive an email with the reason for rejection and instructions on how to resolve the issue. Please contact [email protected] if you need further assistance.
Tips for successful verification
Make sure that your ID is valid (check the expiry date)
Make sure that your ID contains your full legal name, photo, date of birth, and ID number.
Make sure your original identity documents are clear and fully visible.
Make sure that your ID upload is a photo, not a screenshot.
Center your face in the frame and follow the on-screen instructions during selfie detection.
Submit your identity documents that meet Know Your Customer (KYC) requirements.