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Why did my identity verification fail?
Why did my identity verification fail?
Updated over a month ago

Some possible reasons that may lead to a failed identity verification:

  • Selfie detection failed

  • Invalid ID (e.g. unsupported ID type, expired ID)

  • Unclear photo of the ID

  • There is an existing account with the same identity information.

Some tips for successful identity verification:

  • Make sure that your ID is valid (check the expiry date)

  • Make sure that your ID contains your full legal name, photo, date of birth, and ID number.

  • Make sure your original identity documents are clear and fully visible.

  • Make sure that your ID upload is a photo, not a screenshot.

  • Center your face in the frame and follow the on-screen instructions during selfie detection.

  • Submit your identity documents that meet Know Your Customer (KYC) requirements.

Note:

  • Each user is only allowed to have one GRVT account.

  • Please contact [email protected] if you are facing repeated issues with verification.

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