Some possible reasons that may lead to a failed identity verification:
Selfie detection failed
Invalid ID (e.g. unsupported ID type, ID issue date has expired)
Unclear photo of the ID
There is an existing account with the same identity information.
Some tips for successful identity verification:
Make sure that your ID is issued within the last six months.
Make sure that your ID contains your legal name, issue date, and full address.
Make sure your original identity documents are clear and fully visible.
Make sure that your ID upload is a photo, not a screenshot.
Center your face in the frame and follow the on-screen instructions during selfie detection.
Submit your identity documents that meet Know Your Customer (KYC) requirements.
Note:
Each user is only allowed to have one GRVT account.
Please contact [email protected] if you are facing repeated issues with verification.