If your verification attempt has been rejected, don’t worry! You can follow these simple steps to resubmit your documents and complete the verification process smoothly.
1. Restart the verification process
Click on your Verification status on the header or sidebar menu. Follow the steps to upload the required documents again. Make sure to review your submissions carefully before proceeding to avoid common errors.
2. Double-check document requirements
Ensure that your documents meet the following criteria before resubmitting:
Clear and legible images: Avoid blurry or dark photos.
Full document visibility: Ensure all corners and edges are visible.
Correct document type: Submit accepted forms of identification like a valid passport, national ID, or driver’s license. Photocopies or digital copies are often rejected.
For a more detailed explanation of why your verification may have failed, check out this article: Why Did My Identity Verification Fail?.
3. Addressing specific errors
If you encounter any of the following issues, you may need to take additional steps:
Photocopy detected: Make sure you are submitting a high-quality scan or original photo of your document, not a photocopy.
Digital ID error: Ensure you are submitting a physical, government-issued ID, not a digital or virtual ID.
Liveness error: Ensure that your selfie is clear, matches the photo ID, and adheres to the lighting and background requirements.
4. Contact support for further assistance
If you continue to experience issues with your verification, or if you encounter specific errors like "photocopy detected," "digital ID," or "liveness error," please contact our support team at [email protected] for personalized assistance.
Our team is here to help you through the verification process so you can get back to trading as soon as possible!
5. Verify that you are not in a restricted jurisdiction
Please ensure that your country is not on the list of restricted jurisdictions. GRVT is unable to provide services to users located in certain regions. If you are in a restricted jurisdiction, your verification will not be successful.
This article ensures that users have clear instructions on how to proceed after a rejection and offers additional resources for troubleshooting and support. Let me know if you need any further adjustments!