Verifying your identity is an essential step to ensure security and compliance on the GRVT platform. However, there are a few common issues that may arise during the verification process. This guide will walk you through these common challenges and provide tips on how to avoid them for a smoother experience.
Blurry or Low-Quality Photos
One of the most frequent reasons for document rejection is submitting blurry, dark, or low-resolution images. Our system may not be able to read the information on your document if the photo quality is poor.
How to Avoid It
Use a high-quality camera: Make sure to use a smartphone or camera with good resolution.
Ensure proper lighting: Take photos in a well-lit environment to avoid shadows or reflections on the document.
Keep it steady: Hold the camera steady to prevent blurriness. If necessary, place the document on a flat surface.
Incomplete Document Submissions
Another common issue occurs when users submit partial images of their documents, such as cutting off the edges or obscuring critical information like ID numbers or expiration dates.
How to Avoid It
Capture the entire document: Make sure the whole document is visible, including all four corners.
Check for clarity: Double-check the image to ensure that all details are clear and easy to read.
Mismatched Information
If the details on your document do not match the information provided during the registration process, verification will likely fail. This is often seen in cases where users accidentally submit documents with outdated information or incorrect names.
How to Avoid It
Double-check the details: Before submitting, ensure that your document matches the information on your GRVT profile. For example, your name and date of birth should be the same.
Update outdated documents: If your ID or passport has expired, renew it before submission to avoid rejection.
Photocopies or Scanned Documents
Photocopies and low-quality scans are frequently rejected. Verification requires original, unaltered images of physical documents.
How to Avoid It
Submit a photo of the original document: Use your smartphone or a camera to take a direct photo of the original document.
Avoid photocopies or digital versions: Submitting a scan or photocopy increases the likelihood of rejection.
Liveness Check Failures
During verification, you may be asked to complete a "liveness check," which typically involves submitting a selfie or short video to confirm that you are the owner of the document. This check can fail due to poor lighting, facial obstructions, or mismatches between your selfie and the document photo.
How to Avoid It
Good lighting and visibility: Ensure that your face is well-lit and visible when taking a selfie or completing the liveness check.
Remove facial obstructions: Avoid wearing hats, sunglasses, or anything that might obscure your face.
Match the document photo: Ensure that your selfie resembles the photo on your identification, particularly if it was taken a while ago.
Document Type Not Accepted
Sometimes users submit documents that are not accepted for verification, such as student IDs or library cards. GRVT only accepts government-issued identification.
How to Avoid It
Check the list of accepted documents: Ensure that the document you are submitting is one of the accepted types (e.g., passport, driver’s license, national ID).
Provide the correct document: If you are unsure about the accepted types, refer to the Accepted Documents for your country or region.
Restricted Jurisdictions
If you are located in a country that is on the Restricted Jurisdictions list, your verification will not be successful. Verification for users from these regions is automatically declined due to local regulations.
How to Avoid It
Check the restricted country list: Make sure that your country is not on the restricted list before starting the verification process.
Providing Incorrect Proof of Address Documents
One common reason for verification failure is providing proof of address documents that are not accepted. GRVT requires proof of address to verify your residency. Submitting the wrong document can result in delays or rejection.
Accepted Documents
You can submit any of the following as proof of address, provided they are dated within the last 3 months:
Utility bill: Water, gas, or electricity bill.
Bank statement: A statement from a recognized financial institution showing your name and address.
Government-issued letter: Any official document such as a tax letter, social security statement, or letter from a government agency.
Lease agreement: A formal agreement that confirms your residency at the listed address.
Council tax bill: For users in regions where council tax is applicable.
Documents That Are Not Accepted
Mobile phone bills: These are typically not accepted as proof of address.
Insurance policies: Home or vehicle insurance documents are not suitable for proof of address.
Handwritten documents: Ensure all documents are official and not handwritten.
How to Avoid It
Submit accepted documents: Ensure you’re submitting documents that meet GRVT's requirements. For a complete list, refer to Accepted Documents as Proof of Address.
Ensure documents are recent: Make sure the proof of address document is dated within the last 3 months.
Ensure all details are clear: The document should clearly show your name, address, and the date of issue.
What do I do if my verification continues to fail?
If you’ve taken all of the steps above and your verification is still failing, there might be a technical issue. Check the Why did my account verification fail for further troubleshooting. You can also contact our support team at [email protected] or [email protected] for assistance with specific issues.
By following these tips and ensuring your documents meet the requirements, you will greatly improve your chances of a successful and quick verification.